Can You Afford Not To Train Your Team?

We’ve all probably dreaded an upcoming training. But relying on our memories — even when we’ve reviewed the same information many times before — can lead to bodily harm and property damage. From onboarding and regulatory requirements to efficiency, productivity and employee fundamentals, prioritizing training is an investment in your team and your moving business. It sets you up for long-term success in the industry, stronger employee retention and reduced claims.

For NationalExpress Move affiliates, continued education and training play a significant role in supporting the level of professionalism and service that customers and employees expect. Here are some key ways that training benefits your team and business.

Safety on the Job

The moving process is physically demanding. Keep everyone safe and avoid accidents by ensuring you and your team know proper lifting and loading techniques, equipment use and jobsite awareness.

Property Protection — Yours and Your Customers’

Help your packers and drivers consistently follow best practices and industry standards when wrapping furniture and fragile items, and while securing shipments inside the truck and transporting belongings. Ongoing training reduces errors, damage and claims.

Efficiency and Productivity

When you regularly train your team — especially on industry standards, procedures and technology changes — you provide them with the knowledge they need to complete jobs correctly and more quickly while maintaining quality. This is especially beneficial during the busy season!

Consistent Standards

When each person on your team follows the same procedures and service expectations, there is consistency that supports the exceptional standards you want your moving company to be known for. As a member of NEX, you can rely on the standards and reputation of National Van Lines and its network of partners and affiliates.

Investment in Long-Term Success

Employees who receive thorough onboarding training and routinely review pertinent information feel confident and safe in their roles and better prepared to manage challenges that arise. Training also helps you retain crew members and identify future leaders within your organization.

A Competitive Advantage

As you know, success in the moving industry is more than booking clients and completing moves. Customers expect professionalism, efficiency and care throughout the entire relocation process.

Employees expect to be safe, well-trained, up to date on industry advancements and properly equipped to do their jobs.

The most effective way to meet these expectations is through regularly scheduled training — online, in-person and hands-on.