Don't Lose That Sale!

If a customer says your quote is too high, that doesn't mean the sale is dead. These strategies can help you respond to their objections. Or you can contact NationalExpress Move (NEX) to provide a second quote. If we close the sale, you’ll get paid a percentage. It’s a win-win-win for everyone! 

Handling Objections: Strategies for Movers

Clients are often at a loss when they contact a mover. Maybe they haven’t worked with a professional mover before, or this is a stressful time in their lives. There are a lot of things to navigate as they work through the process, from pricing, packaging and concerns about damage to how to choose the best mover for their situation.

To help you demonstrate to your client that you are their best option, we are sharing our advice on how to manage objections when they arise. 

Pricing

Transparent Quotes: Provide clients with detailed, itemized quotes that clearly outline the costs involved in their move. Be sure to include information about Full Value Protection options.

Flexible Package: Offer pricing packages that cater to various budgets. Explain the benefits of each package so clients can choose what suits them best.

Price Matching: If possible, offer to match or beat competitors’ prices to alleviate concerns about cost. 

Packing, Training and Compliance

Packing: Explain the professional packing techniques used to protect items, especially fragile and valuable ones. Make sure that customers understand the difference between them packing their possessions and having movers do the packing.

Training: Emphasize that your crew are trained professionals with experience in handling a wide range of items, from delicate antiques to heavy furniture. Promote your professional certifications to reinforce the message.

Compliance: Adhere to all local, state and federal safety regulations. Display certifications and compliance documents visibly in your office and on your company website to assure customers of your commitment to safety.

Insurance Coverage

Full Value Protection: Clearly explain the protection options available, what they cover and any deductibles. This helps clients to understand how they can safeguard their property and receive compensation at their preferred level for lost or damaged items.

Claims Process: Outline the process for filing a claim in case of damage or loss. Explain how your company complies with FMCSA regulations and operates safely.

Testimonials

Client Reviews: Share positive reviews and testimonials on your website and social media.

Success Stores: Highlight successful moves that match the prospect’s needs. This demonstrates your understanding of their specific situation.

Before and After: Show before-and-after pictures of packed and moved items so that clients see the care and efficiency of your service.

Track Record of Success

Experience and Expertise: Highlight your company’s years of experience in the moving industry and any specialties (e.g., handling pianos, fine art).

Certification and Accreditations: Mention any industry certifications, memberships in professional organizations or accreditations that demonstrate your commitment to high standards.

Statistics: Provide data on your successful move, such as the percentage completed without damage or delays, and your company’s customer satisfaction ratings.

Contact NEX

If all else fails, and your customer says your quote is too high, contact NationalExpress Move to help win the business for you! Then you’ll have an opportunity to requote the move and have the first right of refusal on packing. If we close the sale, you’ll get a percentage back.